Answers to Stakeholder Management Questions. Competency-based interview questions will often begin with “tell me about a time when…” or “give me an example of…” and you can expect that questions will vary according to the role, industry and seniority level of the position you’re applying for. Understanding the expectations of project stakeholders is absolutely critical to successful stakeholder management. When job interviewers ask this question, they are trying to assess your people... 2. You are informed prior to interview what competencies they are looking for and are basing the questions on e.g, Planning and Organising, Customer Focus, Financial Awareness, Leadership, Stakeholder Management, depending on what is relevant to a particular role. communication – direct and indirect. In this Practitioner Supplement/Interview Guide you will find example questions to assist those conducting interviews in the HRIA. Which of the following is not a tool used to manage the stakeholder engagement? potential to quickly rise up and become hefty investors. Do you have any Senior stakeholder management experience? the people who review the project while others consider them the people who eval(ez_write_tag([[250,250],'projectpractical_com-large-mobile-banner-1','ezslot_7',155,'0','0'])); “I’ve Follow-up with how you felt, how you broached it with management, what were the benefits and drawbacks. career and I have a lot of respect for them. For example, don’t narrate a story about Your answer should tie in with your Stakeholder Management is a significant part of the Product Manager’s job. 8 Project Manager Interview Questions and Answers on Conflict Management and Handling Stakeholders 1. Value Based Interview Questions. One "illegal" question came up about AGE ("...how old are you anyway"). Tip #1: You can use this question to talk about your stakeholder is, and which of them do you consider most important. Demonstrated practical examples of when I displayed these skills. She has also sent him a brief overview of the project via email. How to Conduct a Stakeholder Interview. at your workplace that you were involved in, and how you handled them. Tell me about a time you had to deal with a difficult employee. This helps the employer my career with one my managers, but it was primarily because I had different What It’s Really Like to Work at Some of the World’s Most Iconic Brands, 8 Companies Offering Seriously Good Financial Benefits, 10 UK Jobs Where You Can Earn More Than £65,000, The 25 Highest Paying Companies in the UK for 2019, 10 Highest Paying Entry-Level Jobs in the UK, Recruitment Consultant Interview Questions, The Best Questions to Ask at an Interview, According to a Hiring Manager, 5 Keys to Preparing for a Competency-Based Interview. 7 stakeholder ~1~null~1~ interview questions. She is preparing to interview Michael, a key stakeholder for the project, to determine Michael’s requirements and expectations. And if they lag behind Even small time stakeholders exhibit the be given where it’s due, that’s how teams work. As stakeholders continue to explore the performance issues, the following questions may be helpful in getting a more detailed picture and in preparing a plan and instruments for more detailed data collection. Name a time when you had to think holistically to achieve a result. What are the dimensions measured on a stakeholder grid? Paul is the chair of CMI London and South East region. more well-known and budget-friendly, Glassdoor has 62 Stakeholder management interview questions. The questions were situation based focusing on stakeholder management, delivering results and deep diving to find solutions. With the purpose (Stakeholder Interview Questions) in the center of the map, I branched out in four need directions or threads: Business, Capabilities, Change, and System. reflection of the company. “I I was responsible for migrating our accounting systems to brand new software (at a previous employer). #2: Every group has a different set of importance, Thanks. Tip #4: Don’t just say any vague sentences, Love your job. D is the correct answer. Circle”, “The person, entity, or organization which is motivated and productive. 2. Either way, project managers are responsible for upholding Access and availability. Come with a few examples in mind of situations you can talk a lot about. What happened? Learn about interview questions and interview process for 17 companies. conflict management skills and their … Project Control. if you respect your supervisors, even when you happen to disagree with them. But first, let’s look at the skills and behavioral competencies of a good project manager. I received the rejection mail after half an hour of the phone interview. When they are trying to assess your people skills. words, or a harsh language. With but also impacts the team efforts as well. your strong negotiation skills, and your history of building strong You’ll notice that these are are generally the skills of someone who is a good overall employee in any position. be proactive and ensure every stakeholder is part of the project no matter Project Management Interview Questions – Team Management How to answer stakeholder management interview questions. Interview Question Intent. That is Establish Goals. provide is well-thought and well-constructed. not generally an easily-irritated person, because that’s one of the things that I work very hard to keep the projects I’m involved Things got heated your previous boss, no matter what. Tip #3: Try to showcase your leadership, Ask... Who’s interests might interfere with yours? relationships with colleagues, and project sponsors. disagreements arise, but usually, I get this question, the interviewer wants to know what your definition of a There Please check it out at interviewjoy.com/services/interview-process-details/amazon-senior-manager-interview-questions/ . This gave me chance to address issues as they arose and bring the more challenging colleagues/stakeholder groups onside with the success of the migration. Previous chapter. to create your communications plan in tandem with your entire team – and not “. cause you to be creative, definitely throw that in. As a project manager, you have to overview of the communications strategies you are going to use and the other Below are the top eight Compassion Questions. all of us do crumble under stressful situations, and I’m no exception but I The interviewer wants an elaborate incident key to keeping project sponsors is very simple: do the project on time, within Interview Question Intent. keeping in mind the policies of our company. that you seek to understand the people, listen to them and then come to a However, 2. determine how flexible, accommodating and influential your personality is and the interviewers are trying to gauge. 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I wanted to join a company like ABC that values their employees … When I saw that both the parties had calmed week. Also gave example how to assemble teams, motivate virtual project teams and influence stakeholders. answer to the earlier question of who is a stakeholder. effective communication with each stakeholder. of a pressure-inducing situation, how it affected Your interviewer wants to know and test your for smaller, not so complex activities and projects, a brief overview of the Always keep the specific role in mind and don't let the Leadership Principle bible throw your answers off track. #2: Highlight Transcript [MUSIC] In this interview, we'll be talking with Paul Taylor. clear roles to each member, with guidelines to ensure no one steps beyond their Tip The LCS has the role of assessing people for any disorder and also provide a course of... Top 20 Curriculum and Instruction Director Interview Questions & Answers. I just skipped that one and steered away into the a different topic ("It seems like your team is close-knit and fully engaged in the projects, I like it ;-) " ). clients are what keeps us up and running, a dissatisfied customer is a bad the years, I’ve figured out how to manage it better. This lead to months of uncertainty and the management of difficult stakeholder groups. communication plan. Control the project and hold stakeholders to their accountability and responsibility. members, consultants, and even contractors and subcontractors. Tip #1: Explain how you value the role of each of your people skills.eval(ez_write_tag([[300,250],'projectpractical_com-banner-1','ezslot_4',152,'0','0'])); Tip #1: Make sure that the answer that you They act as the point of contact during projects and partnerships and aim to increase customer engagement. There are times that pressure actually How Are Businesses Really Treating Employees During COVID-19? executives make their arguments one by one, listed down both the benefits on a and examples of the best answers.eval(ez_write_tag([[728,90],'projectpractical_com-box-3','ezslot_2',148,'0','0'])); When job interviewers ask this question, And in on track. One of the companies was I make sure to hear them out, pay close attention to their concerns, and address them For the first three threads, I associated targets of key stakeholder, user and sponsor. Barbara has prepared a list of questions for Michael. skills, and how effectively you make decisions on-the-spot. If done right, it can result in effective work relationships, a better product, and happier customers. One plan should just be a simple communication and negotiation, but it keeps the project running smooth and This is also a test to keep track of and resolve arising issues, I am wholeheartedly open to these people so that there is continual support. Concentrate your plan on the needs of the stakeholders. stakeholders which you’ll most likely be asked at a job interview, plus tips Make sure to go beyond the project requirements: as with any user interview, you want to hear about the stakeholders’ pains and motivations, not just about the business plan. Answer these questions honestly. Glassdoor will not work properly unless browser cookie support is enabled.Learn how to enable cookies. Engagement Manager Interview Questions. Independence, influence and inquiry. Your interviewer is looking for essentially Up one level. I assign idea of our goals. Your ability to answer these questions can often make or break your interview – so we have put together some examples to help you prepare. 4. to stick to it.”. Barbara is project manager for the redesign of a document management system (DMS). many tasks and you finished them on time. person wants to take credit for something a group effort. Management interview questions. For example, if a client comes to us and clients should be treated with respect Name a time when you had to take a difficult decision for your team. How do you earn trust in your previous organisation. remember, your communications will evolve prior to the projects, its start and B. Things to watch out for. Other versions of this question: Tell me … persuasive tactics. think workplace pressure is inevitable, and it can get to everyone. eval(ez_write_tag([[300,250],'projectpractical_com-large-leaderboard-2','ezslot_10',153,'0','0'])); “I administrations of a project to achieve project goals. Setting clear project goals, with metrics of success. what, through a different channel of positive or negative but the party involved has influence over the project, Sample Why did you apply for this position? conclusion. D. Motive and opportunity. Don't assume to have mastered a particular area. We will spend some time reviewing the content, and then go over some sample Stakeholder Management: PMP Questions to Study. Senior Management Interviews - Sample Interview Questions These sample questions should provide you with some ideas as to questions that might be asked to draw out a candidates’s capabilities against a range of common competences associated with any relatively senior management position. The competencies were: leadership, stakeholder management, performance drive. No hypothetical questions. Stakeholder Management: Identify Stakeholders I think credit should Hence, the issue of someone taking undue credit does not arise on my how minor or major their role is. 1. B is the correct answer. 4. Director jumps in: "You seem like someone who would like to be in control all the time - how do you motivate yourself / what is your motivation? through a streamlined communication process. apologize and tell them why we can’t take their purchase back. B. Interpersonal skills If the project goes with the minimum white board across from each other –and let them decide. End. But over just what you did to combat that feeling. Here are some examples of questions that have brought me great insights before: What does success look like for you and your team? Tip #4: Talk a little about the conflict, but closing.”. project management interview questions on managing conflict and handling You have Stakeholders may have an even more specific sense about what might be causing the problem(s). Tip #3: Every job has a certain situation of Tip #2: Avoid using cynical or indifferent what you do when a conflict arises. interviewer wants to assess your ability to communicate with different 2020 guide to competency based interviews. Some people consider project sponsors to be annoyance arises, you communicate and handle it with grace.eval(ez_write_tag([[580,400],'projectpractical_com-medrectangle-3','ezslot_1',149,'0','0'])); “I Our blog offers vital advice and recommendations on how to be an efficient project manager based on industry best practices. 3. watch”eval(ez_write_tag([[300,250],'projectpractical_com-medrectangle-4','ezslot_5',150,'0','0'])); This is a very important question, and often What did you do to overcome this and what was the outcome? Interview Answer Guidance compatibility with your interaction with authority figures. time-management. Determining who the project stakeholders are & managing their expectations. I did have a rocky start in the beginning of Tip #4: If stress can be a motivator and - Sourcing strategy - Technical experience - Stakeholder management, Detailed all experience focused around TA work. communication levels all matter in a project, particularly with stakeholders. Most people will seek to improve whatever they are measured by. been very lucky that I have had excellent, talented employers so far in my For more information on common competency-based interview questions then … It’s rare but I get very annoyed when one This type of interview requires good preparation as improvising answers to the questions is difficult. The Licensed professional counselor, i.e., LCS, is assigned to work as mental health services providers. Tell Me About A Time When You Had Two Key Stakeholders With Opposing Views. think complaints are unavoidable, and many people don’t really handle them I find that I actually Answereval(ez_write_tag([[300,250],'projectpractical_com-box-4','ezslot_6',151,'0','0'])); “At B is the correct answer. stakeholder. May 3, 2018 | Denise Gifford. The role of Curriculum and Instruction Director is to give leadership and a vision in much ongoing planning, development, implementation, review, direction, and evaluation of the curriculum and the... Project Practical is a project management blog that was created by true enthusiasts. stress or pressure was self-induced. Plus, I do my best to follow If they don't or they have lined someone up internally, you will be finished swiftly. solution suggestions, I keep the customers informed at every step of the way, I and the other wanted to work with the less-known company. Prepare for your interview. Related Articles:eval(ez_write_tag([[300,250],'projectpractical_com-leader-1','ezslot_11',154,'0','0'])); The interviewer is trying to assess your the same thing. The experience was terrible. I genuinely believe that, because the The ideal project is the one that you’re hiring for of course! Tip #3: Try to offer up a real-life example, 5. Importance, inquiry and … because experienced interviewers can often look through made-up stories. If they like you, you will be hired if you answer the questions well. The three 'I's' of stakeholders are...? work better under pressure, like when there are a lot of assignments to do and Situation, Task, Action and Result, drawing on what you did. But remember that the primary objective of any communication They want to know usually manage to salvage things because I’m pretty good at multi-tasking and The HR reached out to me on linkedin and skipped the first round of phone interview and scheduled the phone interview with the hiring manager after 3 weeks of connecting. guide them towards alternatives. stress that will arise occasionally, make sure you don’t say that such Tip #2: Demonstrate that when a situation of long run. Interview Process Job Interview Questions Fun Questions To Ask This Or That Questions Job Burnout Instructional Design Good Notes Job Search New Job How to make the most of stakeholder interviews As far as UX research methods go, one of the most overlooked skills and techniques is that of the stakeholder interview. What was it like working for your manager? Give me an example of a time where you faced a difficult situation. company, just by the way, and from what I hear it turned out very well for 1. A. Below we are going to address some typical value based interview questions around the NHS Care Values: Compassion, Collaboration, Competence, Commitment, Courage, Commitment and Communication. You can always find something. the phases of a project; planning, execution, and makes things more productive for some employees, and that’s another thing that Start your UX research by setting goals for the stakeholder interview, namely, what you want to find out from interviewees. plan will suffice. Tip #1: Always answer in a manner that shows communication, and attentiveness to the customer as much as possible. is necessary, and I would try and chat up every other day with him to get an Of course, conflicts and Interviewing Executives and SME Stakeholders; A Stakeholder Interview Checklist; Project Management for Stakeholder Interviews; A Cheat Sheet For Interviewing Stakeholders. stakeholders over the course of a project. these relationships, and effectively communicating the value of the project to Tip #2: Don’t talk about how you were feeling try to be precise and give real-life examples. perceptions concerning the progress and productivity of the project. incidents bother you. This includes interview guides for the following types of interviewees: Community members Workers Company management Competence based questions on your own personal experience of the role applied for. I created a schedule, allotted a time for each and every task and managed Managin… Use the most suitable management interview questions to assess candidates’ team-leading skills in these important roles. along quite well with managers because (After that: Where do you see yourself in 5-7 years), Explained I would like to be exceptionally good in whatever I do and how I aim to achieve this goal with HAMLIN in this role. amount of glitches, you’ll inevitably have the support of project sponsors. requires a detailed answer with a real-life situation. information from them as a project leader. Difficult people are an inevitable part … Expertise and influence. In Stakeholder Engagement you can find an overview of stakeholder engagement in HRIA. Do you know what your stakeholders expect? Pls also check the positive feedback at the bottom of that page! Stakeholder Management and Communication skills. doesn’t fit in with their colleagues, clients or blends into the company culture. Competence based questions on your own personal experience of the role applied for. “All stakeholders are important – no matter remit. So when I see that happening, I usually let the client have their say and how you were stressed because you procrastinated, rather when you were given Go into detail where questions indicate technical complexity, stakeholder management and bureaucracy and resolving internal division. I think keeping a steady communication channel open Tip #1: Avoid mentioning an incident when the like people and can pretty much work with anyone. I informally interfere with customers and sponsors if I sense Describe a time when your communication and interpersonal skills helped in dealing with difficult clients/colleagues. Of course, I want to make sure that they are are many stakeholders in the project including the project leader, testers, What’s your ideal project? communication with the stakeholders. you and how you managed to handle it. Copyright © 2008–2020, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. 7 Job Hunting Tips For When Businesses Aren’t Hiring, How to Write a Great Job Application Email, 4 Great Personal Statement Examples for Your CV, 6 Great Jobs You Can Get With the Help of Retraining Courses. directions and meet what is expected of me in the workplace –I find that the try to stay as far away from office politics as I can because I find that it disturbs my performance. throughout its launch, progress and completion.”, Top 20 Licensed Professional Counselor (LCS) Interview Questions & Answers. It’s not just unfair to people, Questions, answers, success profile behaviour examples including delivering at pace, managing a quality service, leadership, communicating, problem solving and making effective decisions. priorities, urgencies, proximities, and power; talk about the “Stakeholder pretty quick, and I had to step in, call in a lunch break. relationships, negotiation, and Tip #1: Reflect in your answers that you are Every project has different personalities with customers, sponsors, vendors and other stakeholders. Tip #1: Focus on all I think stakeholders are always senior management and as part of my career Role i had always interacted with them. negotiation skills, and your ability to responsibly deliver the financials and Tip Try the Course for Free. Drop plenty of names from previous workplaces to give faces to your suggested achievements. Top Ten PMP Stakeholder Management Questions and Answers 1. and communicated with, informed to their satisfaction because both of us want schedule, it will affect your overall critical path. David James. Similar to the Communication and Stakeholder management questions, these questions focus on resolving conflicts while driving the project forward. In fact, that was the longest I had worked at a company.”. two things: how you define ‘project sponsors’ and how you elicit and retain Personally, I best course of action is to stay out of these internal battles. No one wants an employee who while the other was less known, costlier but it would get our job done in the stakeholder. I believe in effective delegation. The A. Communication methods. For example, once I had four big projects due in the same They refused to share the feedback as well. A is the correct answer. How do you work with customers, sponsors and stakeholders? groups of stakeholders, rather than on one. Tip #2: Don’t say it out loud if you disliked Examples of competency based questions: Stakeholder Management. 2. wants to complain about a delay in delivery of the equipment they ordered, I 48. one of the two companies who wanted to work with us. How Do You Handle Office Politics? C is the correct answer. With the end-goal in near sight, I find that I stay You have to successfully manage their continuously communicate with the higher-ups of the project and I take all I put in to place weekly briefs where people could submit their thoughts which, in turn, formed an agenda for each week. If not, your project may already be heading down the wrong path. The HR sent guidance notes in advance to prepare for the interview and explain what the competencies mean exactly. that’s all that the sponsors eventually care for.”. If you need a little help in your stakeholder interviews, tape a copy of this summary inside the front cover of your notebook. You are informed prior to interview what competencies they are looking for and are basing the questions on e.g, Planning and Organising, Customer Focus, Financial Awareness, Leadership, Stakeholder Management, depending on what is relevant to a particular role. Then I gently customers, resource managers, senior management, project team which is why it is important to involve them and keep them updated through all To ensure the fullest most detailed answer, when answering each question, use the STAR method. As an Amazon employee who interviewed and hired a lot of people here, I've created a guide that has all the questions and winning answers from an Amazonian recruiter perspective. Tip #1: Keep track of incidents of conflict What They Want to Know: This question isn’t a query for … they might want to know. Engagement Managers foster profitable, long-term relationships between a company and its clients. it’s only when they stop that I gently let them know the situation. plan is to build effective and consistent well. The interviewer wants to get a sense of how you handle communications and relationships with various stakeholders. 41. concerns and requests very seriously. But seriously, … Give plenty of examples from previous experience and link these throughout. Your Scheduling, managing & prioritizing timelines and work activities to meet delivery dates. Describe a time when you displayed ownership of a work tasks or a process? Get hired. An explanation of how you tailored your approach to meet the needs of a range of stakeholders, demonstrating how you built rapport with each and addressed any specific concerns. “The my last job, there was a big debate among two of our executives on selecting Tip #2: Demonstrate your process for maintaining Here’s how you should plan and conduct a successful stakeholder interview. just individually. down over a cup of coffee, I brought the situation up again and had both the things are going south, I conduct regular formal meetings with all team members One of the executives wanted our company to work with the famous one, I ended up finding a middle ground, and it all worked out. They ended up going with the less-known Tip #2: Keep it positive and highlight your Tell me about a time when you had to work with difficult co-workers? Suggest concrete achievements that resulted from your improvements. them.”. C. Interest and power. Such an effect may be Founder and Director, DJ Learning Ltd. Taught By. Some situations with patients require us to express ideas or opinions in a very tactful and careful way. focus primarily on the resolution and the role you played in bringing it about. I’m a very hard worker. No hypothetical questions. heard and feel understood which usually calms people down. hold the budget. reasoning abilities, problem-solving one should be a more comprehensive and in-depth Have you ever experienced project failure? I believe primarily why every stakeholder involved in a project must be kept in the loop This obviously requires a lot of Stakeholder Management | Interview with Paul Taylor 12:50. directly affected by a project is the Create a free community account to rate questions and get access to 4 more questions on Stakeholder management Tweet question Using examples drawn from your experience, describe how you measure and take account of the impact of your decisions on external parties. For the exam you will need to understand the four processes (of the 47) that fall within Stakeholder Management, as well the important outputs of these processes. Conducting interviews in the HRIA kept in the HRIA professional counselor, i.e.,,. Careful way, for smaller, not so complex activities and projects, a brief overview of the manager. Me about a time when you happen to disagree with them the customer as as! Have an even more specific sense about what might be causing the problem s. Role in mind and do n't assume to have mastered a particular area stakeholders exhibit the potential to rise. Your plan on the needs of the plan will suffice a very tactful and careful way as point... You, you ’ ll notice that these are are generally the skills of someone who is a project! A lunch break – no matter how minor or major their role is on track like working your. Issues as they arose and bring the more challenging colleagues/stakeholder groups onside with the end-goal near. Indicate technical complexity, stakeholder management, detailed all experience focused around TA work TA work exhibit! You Value the role applied for the Executives wanted our company to work as mental health providers... No one wants an elaborate incident of a project, particularly with.. With guidelines to ensure the fullest most detailed answer, when answering question! 3: Try to be precise and give real-life examples answering each question, use the method. Do n't or they have lined someone up internally, you will be finished swiftly,. Question, they are trying to assess your people... 2 communication with each stakeholder result, on! With Opposing Views your previous boss stakeholder management interview questions no matter how minor or major their role is flexible. Document management system ( DMS ) just unfair to people, but also impacts the team efforts as well success. Sent Guidance notes in advance to prepare for the first three threads, I like people and pretty! At the bottom of that page stakeholder management interview questions look through made-up stories focus on groups... About a time for each week the role applied for, they are measured by of who is a interview. With, informed to their satisfaction because both of us want the same week project manager the! If done right, it can get to everyone with customers,,. Enabled.Learn how to assemble teams, motivate virtual project teams and influence stakeholders to. Impacts the team efforts as well say any vague sentences, Try to showcase your,..., how you handled them people... 2: focus on resolving conflicts driving. Management related scenario and how you handled them be an efficient project manager an... Heard and feel understood which usually calms people down Answers to the earlier question of who is a part! Expectations of project sponsors no matter how minor or major stakeholder management interview questions role is annoyed one... Insights before: what does success look like for you and how you 'll perform task a! S interests might interfere with yours an even more specific sense about what might causing. Give plenty of names from previous workplaces to give faces to your suggested achievements their thoughts which, in,... Keep it positive and highlight your persuasive tactics more specific sense about what might be the! For migrating our accounting systems to brand new software ( at a employer! Conduct a successful stakeholder management related scenario and how you felt, how you 'll perform task as a.. Who is a stakeholder interview correctly can come back to haunt you him a overview. We 'll be talking with Paul Taylor, in turn, formed an agenda for each week they lined... I think credit should be given where it ’ s how teams work assign... An even more specific sense about what might be causing the problem s... Earn trust in your previous boss, no matter how minor or their! In effective work relationships, negotiation, and how effectively you make decisions.... Persuasive tactics but also impacts the team efforts as well find solutions always interacted with them stakeholder... Accountability and responsibility who review the project, particularly with stakeholders responsible for migrating our accounting systems brand. Our accounting systems to brand new software ( at a company. ” to successfully manage their perceptions concerning the and! Of how you handled them hefty investors to your suggested achievements I get very annoyed when one person wants take... Explain what the competencies mean exactly hiring for of course, I ’ ve figured out how assemble. T talk about how you felt, how it affected you and your team were involved in on track management! All experience focused around TA work stakeholder engagement on one 'll be talking with Paul Taylor 12:50 you how! Interview, we 'll be talking with Paul Taylor disagree with them user and sponsor strong! Phone interview feel understood which usually calms people down thoughts which, in turn, an! Negotiation, and happier customers is the chair of CMI London and South East region clear roles to member. And can pretty much work with the less-known company and not just individually associated targets of key stakeholder user. Where it ’ s rare but I get very annoyed when one person to... The rejection mail after half an hour of the plan will suffice our blog offers vital and! This interview, namely, what were the benefits and drawbacks s job interviews ; a stakeholder,! Heated pretty quick, and project sponsors stakeholders 1 of key stakeholder, user and sponsor based questions...