We understood that the guard understand us, we repeat couple of times, but he send us there. The Groups and Conventions Managers usually have pretty busy schedules, that’s why they set appointments with their potential clients to show them our property and give them all the proper information. WE SPEAK PERFECT SPANISH WE ARE MEXICANS. Phone: (52) 998.872.8888 Fax: (52) 998.872.8894 info.nojrc@nowresorts.com. But I didn't.” This was posted by you on Friday January 7th at 12:22pm on our Facebook Fan page, you mentioned this on the Review tab. 20 Lote 1-1 Sm.3 Puerto Morelos Benito Juárez, 77580 Quintana Roo, Mexico . We apologize for the inconveniences you encountered, however, we would like to address this matter. Now Jade Riviera Cancun is an all-inclusive resort near the beachfront village of Puerto Morelos. I had a terrible experience, which is almost like a horror story. I was troubled. Le Now Jade Riviera Cancun est situé non loin du village de pêcheurs de Puerto Morelos, sur une plage de sable blanc face au deuxième plus grand récif coralien au monde. The hotel was at the end of the dark road, about 3km away from the downtown in Puerto Morelos. Horrible thing happend shortly after. The beach was combed in front of the hotel but outside of that au natural which in Mexico means seaweed, some rocks, and some litter, but hey, it's Mexico, folks. The Now Jade Riviera Cancun is super-sized in every department – from the duo of huge beachfront pools to the eight-strong line-up of around-the-world restaurants. Finally, around 1am, they switched my room. NOW Jade Riviera Cancun is an upscale luxury all-inclusive resort with some of the most innovative spa treatments and fitness programs available. Since 2008, it has been hosting guests in Puerto Morelos. Now Jade Riviera Cancun was awarded a Hotels.com Loved by Guests Award in the All-Inclusive category for delivering excellent levels of service. `I am glad I came back safe. But more than anything, I was scared and concerned about my safety, and asked the front desk if anyone came in my room while I was gone. 20 Lote 1-1 Sm.3 Puerto Morelos Benito Juárez, 77580 Quintana Roo, Mexico . Based on what you are mentioning in your review, we assume that you are a Meeting Planner, and being in the business I’m sure that you have worked with many other properties, and as you probably know, most (not to mention all) of the properties, in this area at least, work with appointments. Now Jade Riviera Cancun, Riviera Maya dès 153€ sur Tripadvisor: Consultez les 12 521 avis de voyageurs, 11 267 photos, et les meilleures offres pour Now Jade Riviera Cancun, classé n°10 sur 39 hôtels à Riviera Maya et noté 4,5 sur 5 sur Tripadvisor. But more than anything, I...I had a terrible experience, which is almost like a horror story. Dear DeeDee6400, First of all we would like to thank you for your review. Great food. She apologized, but I saw a man behind her. Ojo de Agua Beach is minutes away. A lady there, inside the booth ask us what was our purpose of the visit and she sayd "Group" Customers? Now $181 (Was $̶2̶5̶7̶) on Tripadvisor: Now Jade Riviera Cancun, Riviera Maya. Was everything I hoped for. Also, you get free internet access (and wifi) in the exlusive lobby, elsewhere there is a fee. Travel case was in bathroom and picked through. Located on over 790m of stunning white sand and overlooking a refreshing azure blue sea, Now Jade Riviera Cancun combines a touch of sophisticated but discreet elegance with Unlimited-Luxury® services and facilities, perfect for couples, families or groups of friends. We would like to stress that nothing was mentioned during your stay nor a report was filed while you were staying with us or upon your departure, this information has been brought to us two days after you checked out our property. 20 Lote 1-1 SM.3, Benito Juarez, Puerto Morelos, 77580. Now Jade Riviera Cancun - Hôtel Now Jade Riviera Cancun attractif de 5 étoiles propose des chambres élégantes avec une vue magnifique sur l'océan. I had a terrible experience, which is almost like a horror story. Luckily, nothing was stolen, as I left valuables in the safe. so finally they agree and give us instructions to do it in a new page on the same log book. Every one of our resorts features sun- soaked beaches, elegant accommodations, a world … The hotel was at the end of the dark road, about 3km away from the downtown in Puerto Morelos.When I was taking a bath, a housekeeper came to bring some items, and though I asked to leave stuff outside, she quickly opened the door and came in. The staff were exceptionally friendly and helpful and all spoke good English. https://www.booking.com/reviews/mx/hotel/now-jade-riviera-cancun.html For those seeking the ultimate relaxation, take a trip to the Spa where you’ll find a wide range of indulgent treatments and hydrotherapy pools. Dear guest, Sunny greetings from Now Jade Riviera Cancun! Unidad 26 Mz. Also, the room I was put in was facing a bulidng- I paid for an ocean view suite. We appreciate your comments. AMResorts is a collection of luxury resort destinations, each with its own unique personality. But is it safe to visit now? 1 Room / 2 Adults. more. She apologized, but I saw a man behind her. The Now Jade Riviera sits on a private beach within a 15-minute walk of the Delphinus Puerto Morelos and the Marina Cid. We spent most of the time at the preferred side pool- adults only and less croweded. Now Jade Riviera Cancun Manzana 20 Lote 1-1 Unidad 26 Region 3 , 77580 Puerto Morelos, Mexico – Great location - show map After booking, all of the property’s details, including telephone and address, are provided in your booking confirmation and your account. Relaxing and quite. Pools are not heated, but the water was really nice after the hot days. The Now Jade Riviera Cancun feels super-exclusive, and sits shoulder-to-shoulder with its own private beach. When I was taking a bath, a housekeeper came to bring some items, and though I asked to leave stuff outside, she quickly opened the door and came in. I have to stress as well that we do not discriminate any nationality or race, as a matter of fact we have hosted many Mexican groups in our property, and some of them keep coming back every year. from there your guard told us to come all the way down to here, and now you told us to go back again, what a funny place i said!then we go out to take our car, to go to the main gate and so on, and another person chase us and said you can come inside the hotel by here ( the security gate, again) so that was what really make us so angry and unhappy and we said to the person " we understand your business" you do not want us here, so we go and find something else for our group. Stay clear of this OVERBOOKED resort!!! We rented a jeep to get us around outside of the resort but taxis and the "collectivo" vans were readily available. He even complained to me that it cost them more as they would have to clean the bathroom, and also, my new room. You have mentioned several times on a different social networks that you didn’t place the rings in the safe, quote “My wedding rings were taken out of my travel case. !Just got back from this resort, stayed Dec. 25th- Jan. 1st. .More. Prices are calculated as … Reptiles Toolok Kaa'n se trouve à 3.7 km de l'hôtel.De plus, San Jose Catholic Parish se trouve à une distance de marche du site. This is the version of our website addressed to speakers of English in the United States. Just came back after five days in Now Jade. I called the front desk, and at first they did not get what happened. This resort was SO much better than anticipated - we had qualm based on a series of poor reviews leading up to our trip (all coming after we had booked). Chichen Itza . The building I stayed had a deserted feeling, with a construction site in the back and there were no closed walls, so anyone from outside could get in. Whilst you enjoy a well-earned cocktail in any one of the 6 bars décorating the sensational grounds, the kids can be let loose in The Explorer's Club where they will be entertained for hours. Now Jade Riviera Cancun: Very dangerous place to stay. We had an upgrade to tropical view suit not on preffered side, but were completely happy. Guests are also 40 minutes from Xcaret and 18 miles from Cancun International Airport. We were greeted warmly upon arrival and escorted to the preferred club lounge immediately. :-ooverall liked the service and would recommend this resort to any of my friends. Now Jade Riviera Cancun is a 5-star venue located in proximity to club de playa. KEEP IN TOUCH. Horrible thing happend shortly after. I went out for a dinner, and when I came back and opened the bathroom door, there was somthing all over the floor. The building I stayed had a deserted feeling, with a construction site in the back and there were no closed walls, so anyone from outside could get in. Now Jade Riviera Cancun Resort and Spa is located in Puerto Morelos, the Riviera Maya conveniently located about 20 km south of the Cancun Hotel Zone and 36 km north of Playa del Carmen. we did it, as we finish we go back with the lady in order to give her our id´s to receive a security pass and she sayd that we have to go back again to the main gate to pass by there to the lobby!!! Ask Sayuri1 about Now Jade Riviera Cancun, Ask Yanakonda about Now Jade Riviera Cancun. I looked up, and was horrified to see a big piece of glass hanging over the ceiling--- it took me a while to figure out that it was part of the glass wall between the bath tub and shower., The glass wall looked completely smashed and broken into hundreds of pieces, filling the bath tub, and the shower area, and scattered all over the floor. Our room was robbed!!! Prices are calculated as … `I am glad I came back safe. The hotel was at the end of the dark road, about 3km away from the downtown in Puerto Morelos. One more time, we apologize for the inconveniences and misunderstanding, but most importantly we would like to point out that the Convention/Groups market is very important to us and we do not treat anyone less because of their nationality. We park our car and go by the SERVICE or STAFF gate or security point. We do apologize for the misunderstanding and for having you go to the Service access back and forth, however, it is also important to mention that our Security staff was just doing their job; our guests do not wear bracelets therefore anyone could walk into the property and say that it is a guest, that is why our Security staff has to ask for a name, room number, and in the case of not being a guest they have to ask you who you are coming to see and if you have an appointment. The food in all the restaurants was good - Spice particularly good. Réservez votre forfait vacances au Now Jade Riviera Cancun sur Sunwing.ca/fr — Voyagez plus facilement sous notre aile I looked up, and was horrified to see a big piece of glass hanging over the ceiling--- it took me a while to figure out that it was part of the glass wall between the bath tub and shower., The glass wall looked completely smashed and broken into hundreds of pieces, filling the bath tub, and the shower area, and scattered all over the floor. 298-816, Carretera Federal 307, Playa … The hotel caters to all, from young children to the elderly, and everything in between. Please feel free to contact me if you need any further assistance. Take a 24-mile trek to downtown Cancun or Playa del Carmen. Phone: (52) 998.872.8888 Fax: (52) 998.872.8894 info.nojrc@nowresorts.com. I am also glad that they did not blame and charg me for the damage which I sensed they were considering if the cost was not covered by their insurance. more. Then a guy who said was a 'second-in-line of command of the hotel' came to me and started askeing me what happend. Now $162 (Was $̶2̶6̶8̶) on Tripadvisor: Now Jade Riviera Cancun, Riviera Maya. An even higher level of luxury and personal service is available to you in the Preferred Club at Now Jade Riviera Cancun. DO NOT TRY TO GET A GROUP TO THIS RESORT THEY ARE NOT INTERESTED IN DOING BUSINESS AND LESS IF YOU ARE MEXICAN or LATIN. The staff were exceptionally friendly and helpful and all spoke good English. Was everything I hoped for. All 550 rooms feature modern comforts such as LCD TVs with cable channels, free WiFi and iPod docking stations. Pools are not heated, but the water was really nice after the hot days. All rooms and suites are non-smoking, use proximity keys and have 24-hour room service. Dear Alkromarketing: Greetings from the Now Jade.First of all we would like to thank you for taking the time to let us know about your experience. The accommodation also offers valet parking, concierge service and newspaper service. I stayed in a prefered club Ocean view Jr. suite. The hotel was at the end of the dark road, about 3km away from the downtown in Puerto Morelos.When I was taking a bath, a housekeeper came to bring some items, and though I asked to leave stuff outside, she quickly opened the door and came in. Our guests do not deserve or may be do not qualify to your property, we appollogize with this gentlemen and leave the premises.So this make me so unhappy because we like and love this country, we work for it on a daily basis so hard, we invest to promote it, we sacrifice to many things to have a business like ours (small if you like ) but is not fair that we and some other other persons been treated like that.This Hotel Jade have a big challenge to improve, to be better, to make good employees to be a good employer to be a good product and to be an important participant in the progress of Mexico and quintana roo. ) in the exlusive lobby, elsewhere there is a collection of luxury is now jade riviera cancun safe destinations, each its... 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